The Vision

Evolia AI Pte. Ltd. ("we", "us", or "our") is committed to protecting the privacy of visitors to our website (the "Services"). This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or make a purchase from us. We process your data in compliance with the Singapore Personal Data Protection Act (PDPA) and other applicable global privacy regulations. Evolia AI Pte. Ltd. is incorporated in Singapore; its wholly-owned subsidiary, Evolia AI Pty. Ltd., is incorporated in Australia. Both entities (together, "Evolia") may act as data controller depending on your location.

1. What Data Do We Collect?

We collect information that allows us to provide a seamless shopping experience and fulfill your orders:

• Identification Data: Name, email address, phone number, and account credentials.
• Transaction & Billing Data: Shipping address, billing address, and payment information (processed via third-party providers).
• Technical & Usage Data: IP address, browser type, device information, and how you interact with our website (e.g., pages viewed, time spent).
• Communication Data: Information provided when you contact our customer support or sign up for our newsletter.

2. How Do We Use Your Data?

We use your information for the following purposes:

• Order Fulfillment: To process payments, arrange shipping, and provide order confirmations and invoices.
• Customer Support: To respond to your inquiries and resolve issues related to your purchase.
• Website Improvement: To analyze website traffic and user behavior to optimize our online store.
• Marketing Communications: If you subscribe to our newsletter or marketing updates, we may use your contact details to send you product news and promotional communications.
• Security: To detect and prevent fraudulent transactions and protect the integrity of our website.

3. Legal Basis for Processing

• Contractual Necessity: Processing is required to fulfill your order and deliver products.
• Legitimate Interests: To improve our services and ensure the security of our platform.
• Consent: For marketing communications and the use of non-essential cookies.
• Legal Compliance: To meet tax, accounting, and regulatory obligations in Singapore.

4. Data Sharing and Disclosure

We do not sell your personal data. We share information only with trusted third parties as necessary:

• Payment Processors: Such as Stripe and PayPal to process your transactions securely.
• Logistics Partners: To deliver your purchased hardware to your address.
• Service Providers: Cloud hosting and website analytics tools (e.g., Google Analytics).
• Legal Compliance: If required by law to respond to valid legal requests by public authorities.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, analyze traffic, and, where applicable, support marketing activities. Non-essential cookies are used only where required consent has been obtained. Please see our Cookie Policy for more information.

6. Data Security and Retention

• Security: We implement industry-standard technical measures (such as SSL encryption) to protect your data during transmission.
• Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements.

7. International Transfers

As we operate globally, your data may be transferred to and processed in countries outside of your residence (including Singapore and Frankfurt). We ensure that such transfers are protected by appropriate legal safeguards.

8. Your Rights

Depending on your location, you have the right to:

• Access, correct, or request the deletion of your personal data.
• Object to or restrict the processing of your data.
• Unsubscribe from Marketing: You may unsubscribe from our marketing communications at any time using the "unsubscribe" link in our emails or by contacting us directly.

To exercise these rights, please contact us at privacy@evolia.ai.

9. Protection of Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer:

Please read these Terms of Service carefully. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Corporate Identity

This Website and all related services are owned and operated by Evolia AI Pte. Ltd. ("Company", "we", "us", or "our"), a company incorporated in Singapore. Evolia AI Pte. Ltd. is the parent company; Evolia AI Pty. Ltd., incorporated in Australia, is its wholly-owned subsidiary. References to "we", "us", and "our" include both entities as applicable.

2. Eligibility

You represent that you are at least the legal age of majority in your jurisdiction. Our Services are not intended for individuals under the age of 18.

3. Orders and Acceptance

• Order Placement: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.
• Order Cancellation: We reserve the right to cancel orders due to pricing errors, inventory shortages, or suspicion of fraudulent activity. If we cancel an order after payment, we will issue a full refund.
• User Cancellation: You may request to cancel an order before it has entered the shipping process. Once shipped, the order cannot be cancelled and must be handled via our Return Policy.

4. Payment and Providers

• Payment Methods: We accept major credit cards and digital wallets. All transactions are processed via secure third-party payment providers such as Stripe and PayPal.
• Payment Authorization: By submitting an order, you authorize us (or our providers) to charge the designated payment method for the total amount of your order, including shipping and applicable taxes.
• Security: We do not store your full credit card details. Payment security is managed by our providers in compliance with PCI-DSS standards.

5. Shipping and Delivery

• Logistics Partners: We work with international courier services to fulfill orders.
• Shipping Estimates: Delivery dates provided at checkout are estimates only. We are not liable for delays caused by logistics providers, customs clearance, or force majeure events.
• Risk of Loss: All products purchased are made pursuant to a shipment contract. The risk of loss and title for such products pass to you upon our delivery of the goods to the carrier.

6. Customs, Duties, and Taxes

• Import Responsibilities: For international orders, you are considered the "importer of record."
• Fees: You are solely responsible for all import duties, customs fees, VAT, GST, or other local taxes imposed by the destination country. These fees are typically collected by the courier at the time of delivery.

7. Return and Refund Policy

• Returns: You may return products within 14 days of receipt, provided the item is in its original, unopened, and unused condition with all packaging intact.
• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Shipping costs are generally non-refundable.
• Restocking Fees: We reserve the right to apply a restocking fee for items returned with damaged packaging.

8. Limited Hardware Warranty

• Coverage: We warrant that the hardware product will be free from manufacturing defects in materials and workmanship under normal use for a period of 1 year from the date of purchase.
• Exclusions: This warranty does not cover damage caused by accidents, misuse, unauthorized modifications, water damage beyond the rated IP level, or normal wear and tear.
• Remedy: In the event of a valid warranty claim, we will, at our discretion, repair the product, replace it with a new or refurbished unit, or refund the purchase price.

9. Consumer Rights

Nothing in these Terms shall affect your statutory rights as a consumer under the applicable laws of your country of residence (such as the Consumer Protection (Fair Trading) Act in Singapore). Where local mandatory laws provide higher protection, those laws shall prevail.

10. Intellectual Property

Evolia AI Pte. Ltd. owns all intellectual property rights in the Website, including text, logos, graphics, and product designs. You are prohibited from copying or using our brand assets for commercial purposes without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by Singapore law: Evolia AI Pte. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our maximum aggregate liability shall not exceed the total amount paid by you for the specific product that gave rise to the claim.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Arbitration Rules. The seat of arbitration shall be Singapore.

13. Contact Information

This Cookie Policy ("Notice") explains how Evolia AI Pte. Ltd. ("Evolia", "we", "us", or "our") uses cookies and similar technologies on the Evolia website (the "Website"). This notice provides you with information about what cookies are, how they work, and your rights to control them. Evolia AI Pte. Ltd. (Singapore) operates the Website together with its wholly-owned subsidiary, Evolia AI Pty. Ltd. (Australia).

This Notice should be read alongside our Privacy Policy, which provides full details on how and why we process your personal information.

1. What Are Cookies?

Cookies are small text files downloaded to your device (computer, smartphone, or other electronic devices) when you visit a website. They allow the website to recognize your device, remember your preferences, and improve your online experience.

2. Types of Cookies We Use

We use both first-party cookies (set directly by Evolia) and third-party cookies (set by domains other than the website you are visiting, such as payment or analytics providers).

• Necessary Cookies: Essential for the operation of the Website, enabling basic functions like page navigation and secure payment processing. These are always active and do not require prior consent.
• Analytics Cookies: Collect information on how visitors interact with our Website, helping us improve layout and usability. These are only used if you provide consent.
• Advertising Cookies: Used to provide you with content and information that may be of interest to you. These are only used if you provide consent.

3. Cookie Inventory

• Necessary Cookies (Always Active): Necessary for site operation, security, and payment fulfillment.
• Analytics Cookies: Used to measure and improve our site performance.

4. How Can You Manage Cookies?

• Cookie Banner: When you first visit, a banner will allow you to accept or reject non-essential cookies.
• Consent Management: For non-necessary cookies, we will always ask for your consent before placing them. You may change or withdraw your consent at any time via the cookie settings in the footer.
• Browser Settings: Most web browsers allow you to block cookies through their settings. Please note that blocking Necessary Cookies may interfere with the proper operation of the site.

5. Updates to This Notice

We will update this Notice in a timely manner to reflect changes in our practices or legal requirements. Substantial changes will be notified to you through Website pop-ups, emails, or other appropriate means.

6. Contact Us

If you have any questions about this Notice or how we handle cookies, please contact us at: